Customer Service


Please do not underestimate the power of the Internet nor the tools available to the little people. Someone at Dell Corporation has seen this post. The proof is in the stats you can see in the image below. Now, what, if anything will they (Dell) do about it?


The following is a letter to the entire Board of Directors at Dell Computers. I had to wait a few days to compose this letter because, believe me, I was heated!! Like many U.S. companies, Dell has outsourced its most of its customer service calls to India. I think I would be safe in going out on a limb to say this fact plays a large part in Dell’s reps being clueless in “customer care”. The language barrier is only one small hurdle you have to face when dealing with these oblivions.

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papa-johns.jpgAfter going to church on Sunday, cooking breakfast, and going to the gym, I did not feel up to cooking that evening. So I decided on Papa John’s since Pizza Hut doesn’t deliver to my neighborhood – I live in B.F.E.

So, I order online and receive my confirmation email informing me that the delivery will be “approximately 30-40 minutes. COOL! No problem. Forty minutes came and went so I called the local P.J. restaurant and the conversation goes a little like this:

Matt: Papa John’s may I help you?

Chocl8t: Yes. I placed an order online about 45 minutes ago and was wondering how long before I receive my pizza.

Matt: Well, its only been 42 minutes.

Chocl8t: Uh, excuse me?

Matt: Its only been 42 minutes, ma’am and the delivery time is an hour.

Chocl8t: The email confirmation stated a delivery time of 30-40 minutes and 42 minutes means you’re late. 42 minutes may not be long to you but for me it’s long as hell cause I’m hungry you condescending a$$hole of a rotted pig! Cancel the dayum order!

Why people? Why? What happened to GOOD customer service? Papa John’s will NEVER, EVER get another dime out of my pocket.

whole-foods.jpgI love Whole Foods MarketLOVE ‘EM so this isn’t really a slam on the place. I particularly like the smoked meats and I regularly purchase the smoked chicken wings. However, on EVERY occasion I’ve done so, I have had to pluck feathers out of the cooked chicken! WTH?!! I can understand the concept of “fresh“, “all natural” food but isn’t this taking it a bit too far? I mean, really. What’s next? Will I have to ring the dayum chicken’s neck on my next visit? Okay, that might be taking it too far but you get the idea and hopefully they will too since I’ve submitted an online complaint. Lets see if they respond.

All I can say is WOW!! Kudos to Whole Foods for not only responding but for doing so within less than 24 hours. Read the email below:

—–Original Message—–
From: Roy Jensen (SO DUL) []
Sent: Monday, December 31, 2007 1:19 PM

Cc: John Brown (SO DUL); John Pettinati (SO DUL); Morrow Holman (SO DUL)
Subject: Quality Concern
Ms. M****,
I appreciate your email voicing your love and concerns for our location. I would like to apologize for the quality issues that you that you have experienced with the smoked chicken wings at the smoke bar. I have addressed this issue with my team, and going forward we will work more diligently to insure that this is not a reoccurring problem. On your next visit please feel free to look me up, as I would like to meet you. If possible can you forward you mailing address? I would like to send a gift card to use on your next visit, as well as providing your next visit to the smoke bar at no cost to you.
Thank you,
Roy Jensen
Meat Team Leader
Whole Foods Market Duluth/John’s Creek
5945 State Bridge Rd.
Duluth, GA 30097